SHIPPING POLICY

Last updated: 13 October 2026

This Shipping Policy applies to orders placed through nusoie.com and forms part of our General Terms and Conditions.

The seller is:

Beke Gergely Máté E.V.
Registered office: 4031 Debrecen, Kantár utca 3., Hungary
E-mail: info@nusoie.com
Telephone: +36 20 374 1845
Website: https://nusoie.com

1. Where We Ship

nusoie ships from Hungary, European Union, to selected European Union countries.

The countries currently available for delivery are those displayed in the country/market selector and during checkout on nusoie.com.

Availability may vary from time to time. We are not required to offer delivery to every EU Member State.

Any applicable delivery restrictions are displayed before the customer completes the order.

Access to our Website is not restricted solely on the basis of nationality, residence or place of establishment in a manner prohibited by Regulation (EU) 2018/302. However, EU geo-blocking rules do not require us to provide delivery to countries or territories that are outside our stated delivery area.

2. Shipping Costs

Shipping costs are calculated based on the delivery destination and the shipping method available for the order.

The applicable shipping charge is displayed during checkout before the customer submits the order and becomes legally bound to pay.

No delivery charge or other shipping-related fee will be added after the order has been placed unless the customer expressly agrees to it.

Where free shipping is offered, any applicable minimum order value, destination restrictions or other conditions will be clearly displayed on the Website or during checkout.

3. VAT

Prices displayed to consumers include the applicable VAT unless expressly stated otherwise.

For intra-EU distance sales, the VAT treatment and applicable rate are determined in accordance with EU VAT rules. Where destination-based taxation applies, VAT is calculated according to the applicable rate in the EU Member State to which the order is delivered.

Where applicable, nusoie accounts for cross-border EU VAT through the Union One Stop Shop (OSS).

The final VAT-inclusive order total is displayed before the customer submits the order.

4. Customs Duties within the European Union

Orders dispatched from Hungary to delivery addresses within the EU customs territory normally do not incur import customs duties solely because the goods are transported between EU Member States.

If nusoie makes delivery to a territory outside the EU customs territory available in the future, additional import duties, taxes or customs-clearance charges may apply. Any such treatment will be communicated where required and will be governed by the rules applicable to the relevant destination.

5. Order Processing

Orders are processed after successful payment confirmation.

Processing time is separate from carrier transit time.

The estimated dispatch and/or delivery timeframe applicable to the order may be displayed on the product page, during checkout, in the order confirmation or in the shipping confirmation.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

6. Delivery Time

We aim to dispatch and deliver orders as quickly as reasonably possible.

Any delivery date or timeframe displayed on the Website is an estimate unless we expressly agree that delivery by a particular date is essential.

Unless otherwise agreed with the customer, goods will be delivered without undue delay and in any event no later than 30 days after conclusion of the Contract, as required by applicable consumer law.

If we fail to deliver within the agreed period or within the applicable 30-day period, the customer may request delivery within an additional period appropriate to the circumstances.

If we fail to deliver within that additional period, the consumer may be entitled to terminate the Contract and receive a refund.

Where delivery by a particular date was expressly agreed as essential, or where we refuse to deliver, the consumer may be entitled to terminate the Contract immediately without first providing an additional delivery period.

These rights do not affect any other mandatory remedies available under applicable consumer law.

7. Shipping Carriers

Orders may be shipped using GLS or another courier or logistics provider selected by nusoie.

The carrier or service used for a particular order may depend on the destination, parcel characteristics and available shipping services.

Where tracking is available, tracking information will normally be provided by e-mail or through the relevant order-status page after dispatch.

8. Tracking

Once an order has been dispatched, the customer may receive a shipping confirmation containing a tracking link or tracking number.

Tracking information is supplied by the relevant carrier and may take some time to become active after the shipping label is created.

Carrier tracking estimates are informational and do not replace the delivery rights provided by applicable consumer law.

9. Delivery Address

Customers are responsible for providing complete and accurate delivery information during checkout.

Before placing the order, customers have the opportunity to review and correct their delivery information.

If you notice an error after placing an order, please contact us as soon as possible at info@nusoie.com.

We cannot guarantee that a delivery address can be changed after an order has been processed or dispatched.

If a parcel is returned to us because the customer supplied an incorrect or incomplete address, we may ask the customer to pay the reasonable and actual cost of re-shipping the parcel where permitted by applicable law. The customer will be informed of such cost before re-dispatch.

This does not affect the customer's statutory rights where the delivery problem was caused by us or the carrier acting on our behalf.

10. Failed Delivery and Unclaimed Parcels

If delivery cannot be completed, the carrier may make another delivery attempt, deliver the parcel to an authorised collection point or return it to us, depending on the carrier's procedures.

Customers should follow any instructions provided by the carrier regarding delivery attempts and collection deadlines.

Failure to collect a parcel does not automatically constitute a valid exercise of the statutory right of withdrawal.

If an unclaimed parcel is returned to us, please contact info@nusoie.com. Any further delivery costs will be handled in accordance with applicable law and the circumstances of the failed delivery.

11. Risk of Loss or Damage

Where we arrange delivery, the risk of loss of or damage to the goods remains with nusoie until the customer, or a third party designated by the customer other than the carrier, acquires physical possession of the goods.

If the customer independently appoints a carrier that was not offered by us, risk may pass to the customer when the goods are delivered to that carrier, as provided by applicable law.

12. Lost Packages

If tracking information indicates that a parcel may have been lost in transit, please contact us at info@nusoie.com.

Where the risk remains with us under applicable consumer law, we will investigate the shipment with the carrier and provide the remedy required by law, which may include replacement or reimbursement.

Customers are not required to pursue the carrier themselves where the Seller legally remains responsible for delivery.

13. Damaged Packages

If your parcel or Product arrives damaged, please contact us as soon as reasonably possible at info@nusoie.com.

Where possible, please retain the packaging and provide photographs of the parcel and Product, as these may help us investigate the issue with the carrier.

Providing photographs or reporting visible transport damage immediately may assist the investigation but does not remove or limit any mandatory statutory rights you have as a consumer.

Products that arrive damaged, defective or otherwise non-conforming are handled in accordance with our General Terms and Conditions and applicable consumer law.

14. Delays Outside Our Control

Occasionally, deliveries may be affected by events outside our reasonable control, including severe weather, transport disruption, customs or governmental measures, strikes, natural disasters or widespread infrastructure failures.

We will take reasonable steps to minimise the effect of such events.

Nothing in this section limits any mandatory consumer right, including statutory remedies for failure to deliver within an agreed or legally applicable timeframe.

15. Changes to an Order After Dispatch

Once an order has been handed to the carrier, we may not be able to change the delivery address, shipping method or recipient information.

Where supported by the carrier, customers may be able to manage certain delivery preferences directly through the carrier's tracking service.

16. Returns and Withdrawal

Shipping and delivery are separate from the consumer's right to withdraw from a distance contract.

Consumers have a statutory 30-day right of withdrawal, and nusoie may provide an extended voluntary withdrawal period as described in our General Terms and Conditions and Return / Refund Policy.

The cost of returning goods following a change-of-mind withdrawal is borne by the consumer unless we expressly state otherwise.

If the goods are defective, damaged, incorrectly supplied or otherwise non-conforming, return costs are allocated in accordance with applicable consumer law.

For full details, please see our Terms and Conditions and Return / Refund Policy.

17. Contact

If you have questions about an order, shipment or delivery, please contact:

Beke Gergely Máté E.V.
4031 Debrecen, Kantár utca 3.
Hungary

E-mail: info@nusoie.com
Telephone: +36 20 374 1845
Website: https://nusoie.com

We aim to respond to delivery-related enquiries as soon as reasonably possible.